Standard operating procedures—SOPs—are a well-known path to increasing efficiency in your MSP business. But where do you start? How do you organize it? You’ll find answers in this one-hour webinar with Nigel Moore, a former MSP owner who now coaches managed service providers in his Tech Tribe community.

Most MSPs will agree that the majority of networking offerings out there are not built for the channel. This leads to poor support, cobbled together solutions, and poor management capabilities.

Auvik is network infrastructure RMM—remote monitoring and management. It complements your existing RMM solution for PCs and servers to give you visibility into client networks that you’ve probably never had before.

Auvik integrates with both the ConnectWise Manage PSA and ConnectWise Automate’s endpoint RMM to give you full visibility and control of a client’s IT environment. With Auvik’s ConnectWise Manage PSA integration you can sync Auvik alerts back and forth with ConnectWise Manage tickets, and sync Auvik network inventory into ConnectWise Manage.

>Business Computer Solutions is a managed service provider in the UK. BCS uses Auvik's network management software to improve the company's profitability. BCS commercial director Martin Hynes explains how Auvik helps BCS differentiate themselves in the market, close more accounts, solve network issues before clients call, and get maximum efficiency from their engineering team.

Auvik is network infrastructure RMM—remote monitoring and management. It complements your existing RMM solution for PCs and servers to give you visibility into client networks that you’ve probably never had before. And it automates a number of time-consuming tasks, so you can provide more and better client service, at a quicker pace.

5K Technical Services, an MSP in the Dallas-Fort Worth area, uses Auvik’s network infrastructure RMM to stand out from their competition. Clients love the value they see from 5K Tech’s proactive network services, the company’s engineers love how easy Auvik is to use, and CEO Corey Kirkendoll appreciates the efficiency his team gains.

Auvik can show you alerts on top of maps. This is called the map overlay. The map overlay works with the MSP client address (geography) map and all network maps. The alert notifications on the MSP map allow you to see at a glance if there are open alerts at a specific client site.