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Playbooks in Action: Creating Effective, Repeatable Incident Resolution Workflows

While service incidents can be wildly dissimilar, they tend to have one thing in common: a need for quick resolution. Response teams need a robust, repeatable process to follow that ensures fast, mistake-free execution, especially for those 4 AM calls. Having a documented checklist saved where the entire team can access and use it at any time could make the difference between quick resolution or compounding the problem.

What can you learn from IoT with i2M - Part 3

In the last 2 installments (Part 1 & Part 2), we discussed the basics of IoT and an example of how the components can be connected and used to provide basic automation and alerting. These seemingly simple steps can build up to provide very advanced controls of all aspects of the physical world. The challenge can become managing situations that were not expected.

An Introduction to Mattermost's Product Documentation Tech Stack

As I approach my first anniversary at Mattermost as a Senior Technical Writer, it’s fun to look back on what has been an empowering year of daily technical learning. When I joined Mattermost, I was new to many of the processes and tools used by the team: A year in, I’ve now introduced, led, and supported enhancements across all of these areas, and more! I’d like to introduce you to our product documentation tech stack and share some key learnings we’ve adopted.

What can you learn from IoT with i2M - Part 2

In the first part, I outlined some of the terms associated with the delivery of IoT. Next, let’s look at how this gets complex. You will need to read the state of each sensor (through their appropriate API and through their appropriate vendor-supplied hub), create logic to determine what actions must be taken when certain conditions are met, and then deliver these as a workflow to each responder, and confirm through data collected from sensors that the requested change was implemented.

What can you learn from IoT with i2M - Part 1

The Internet of Things (IoT) is a wonderful marketing term given to devices that are connected to the internet. Today everything from light switches, air conditioners to door locks have the option of being internet-connected. Now that multiple companies have created “tags” that you can add to anything from keys to cars and packages, anything can be tracked. Across the business, industry, and retail almost every physical component has the option of being internet-connected.

Nastel Technologies Launches New and Improved Website

Nastel Technologies, a global provider of messaging middleware-centric performance and transaction management for mission-critical applications, has officially launched its new and improved website. Founded in 1994, Nastel has built a reputation for excellence and is used by some of the world’s top brands, including Dell Technologies, Citi, BlueCross Blue Shield, and more. With this launch, the company takes another step toward providing an outstanding customer experience.

A CTO's View: Driving Continuous Alignment with Mattermost 6.0

The past few weeks have marked a real milestone for the Mattermost community. My co-founder and longtime colleague, Ian, shared his reflections on our huge v6.0 launch, and I echo his take on the magnitude of the launch and our new product capabilities. As CTO at Mattermost, I have the unique pleasure of leading product development efforts for an open source platform backed by an inspiring community of contributors and enthusiasts.

How We Use Sloth to do SLO Monitoring and Alerting with Prometheus

One of the most challenging tasks for Site Reliability Engineers is to align the reliability of the systems with the business goals. There is a constant battle between delivering more features—which increases the product’s value—and keeping the system reliable and maintainable. A significant ally to achieve both objectives is the Service Level Objective Framework.