Network performance monitoring and diagnostics (commonly referred to as NPM or NPMD) tools are valuable for IT Ops teams that want to maintain visibility into the health and performance of their networking infrastructure. They provide this visibility in two major ways: by retrieving diagnostic data from network infrastructure components (such as routers and switches) and by analyzing network traffic flow and quality of service through various techniques (such as deep packet inspection).

Today’s IT infrastructure environments are extremely complex. Given the dynamic nature of IT, where relationships between services and IT infrastructure are constantly changing, proactively preventing impacts to critical business services is never easy.

Two of the biggest IT headaches we hear about here at Zenoss are alert noise and fatigue. To help combat these, we co-developed an integration with PagerDuty to help enterprises successfully overcome these pain points. Recently, we launched the updated version of the PagerDuty ZenPack using PagerDuty’s v2 API and certification for Zenoss Cloud.

The cost of unexpected downtime is rising. IT Ops teams need an IT service assurance model that allows them to see everything happening in their infrastructures through data collection, processing that data to determine service health, and integrating with other ITOM systems to accelerate incident resolution.