Microsoft 365 including Office 365 has been suffering repeated outages over the past few days. Between Tuesday November 19th and Thursday November 21 2019 (so far), there have been repeated outages, timeouts and problems with SharePoint, OneDrive and various parts of Azure AD (AAD). Exoprise customers, of course, have known about these Microsoft 365 outages well in advance of getting notifications from Microsoft.
Exoprise recently added support for monitoring OneDrive and SharePoint using OAuth credentials in addition to full experience monitoring via headless browsers. Now, with full support for OAuth and the Microsoft Graph API, you can choose whether you want to monitor the real browser-based experience and performance or if you don’t want to share credentials and just want to monitor via the Graph API.
Team Exoprise had another fantastic show in Orlando last week at Microsoft Ignite 2019. We showed off our latest Teams Audio/Video Conferencing Sensor and a significant upgrade to Exoprise Service Watch including new capabilities to analyze Single-Page Apps (SPAs) which are quite common to modern SaaS applications.
Exoprise Service Watch, our real-user monitoring (RUM) product, recently improved support for monitoring Single-Page Apps (SPAs) which have become the foundation for many Software-as-a-Service applications like GSuite, Salesforce Lightening, or Microsoft’s Outlook Web Access. SPAs have unique requirements when it comes to capturing and monitoring end-user experience especially through different network configurations, proxies, firewalls and branch office users.
When it comes to Application Performance Management (APM), there are two main technologies used to measure end-user perspective performance: synthetic monitoring (STM) and real user monitoring (RUM). We’ll discuss the pros and cons of each of the technologies especially related to monitoring third-party apps. Third-party apps like Office 365 and GSuite are experiencing a surge of growth for mission-critical purposes within business.
Microsoft Windows Azure Active Directory (Azure AD or AAD) is a cloud service that provides administrators with the ability to manage end-user identities and access privileges. When you use Office 365, Microsoft Azure, or Intune you are indirectly interacting with AAD which they use to manage all of their identities, authentication and permissions.
Exoprise recently released two new CloudReady sensors for monitoring Transport Layer Security (TLS), aka Secure Sockets Layer (SSL), connections end-to-end. TLS/SSL is the foundation for just about every web request and transaction across the Internet today. Arguably, SSL is as important as TCP/IP itself to the formation of our modern-day Internet, SaaS and Cloud world.
Exoprise recently released new storage sensors for end-to-end monitoring and testing of Azure Blob or Amazon S3. These sensors, once deployed against a container, enable continuous monitoring of access performance, uptime and availability of Azure Blob storage or Amazon S3. They enable network and storage administrators to test network capacity, latency and effective bandwidth to the various object store regions and datacenters that support the stores.
Software as a Service (SaaS) is a mainstream way of bringing enterprise applications to hundreds of thousands of application users at a stable cost. Rather than loading client software on a desktop PC, we lease software from the cloud, and monitor how the SaaS application is delivered. That makes it available to everyone in the enterprise.
Salesforce.com is an essential mission-critical application for many enterprises. Because it is only delivered through the cloud, its performance is highly dependent upon where it is being served from, accessed from, end-to-end network characteristics and type of usage within in an enterprise.
