Operations | Monitoring | ITSM | DevOps | Cloud

Exoprise

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Reduce MTTR with Crowd-Sourced Analytics

The new normal for enterprises today is to witness the vast majority of its employees working remotely across multiple geographic locations and communicating through cloud applications such as Office 365, Slack, or video conferencing tools such as Microsoft Teams or Zoom. As more users feel the need to avoid travel and stay at home due to Covid19, it becomes critical that the underlying infrastructure monitoring these applications respond immediately to service disruptions and sub-optimal performance. The slower an application becomes, the more negative impact it can have on employee productivity and the firm's ability to conduct business smoothly.

Monitor SSL TLS Certificate Expiration

Secure Socket Layer (SSL) and its successor, Transport Layer Security (TLS) are protocols designed to safeguard traffic over the internet. SSL certificates allow websites to move from HTTP to HTTPS, a more secure communication channel on a network. Starting this September, the lifespan of an SSL/TLS certificate will be limited to 398 days, a reduction from the previous maximum certificate lifetime of 825 days.

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Requirements for Branch Office Network Monitoring

For the past 15 years, there's been a shift in how people work, where they work from and how they connect to "work". Employees are no longer tethered to headquarters, their offices or tied to slower complicated VPN services. Additionally, the way people work and where they work from has changed. Along with flexible work hours, employees want workplace flexibility. And with such a competitive job market, employers have to deliver! Flexible work environments offer tremendous benefits such as improved productivity and morale, reduced stress levels and better work-life balance which builds trust and commitment.

Early Teams Outage Detection & Analysis - August 19-20 2020

Unfortunately, in this time of increased dependency on Microsoft Teams, Zoom and other remote conferencing solutions while working from home, Microsoft 365 had a Teams Audio/Video Conferencing outage between August 19th and 20th of this year. Fortunately, for Exoprise customers, they were able to detect the outage, learned of it many hours before Microsoft reported the outage and were able to stay informed as to when it was fixed.

Manage Office 365 Outages With ServiceNow Integration

Enterprises continue to invest heavily in modernizing their IT infrastructure. That leaves network administrators and NOC analysts challenged with effectively monitoring an evolving digital landscape. The goal becomes to meet the service needs of customers and ensure the underlying infrastructure is resilient.