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Use AI and Delight your Employees with Freshservice Virtual Agent
Your employees interact with your IT on a number of disparate channels like emails and IT help desk portals. They demand instant resolution to their IT issues and you need a solution that can bring on-demand self-service support in the channels that your employees most use – be it Slack or Microsoft Teams. Watch this video to learn about Freshservice Virtual Agent and how it can empower you to provide a best-in-class digital experience to your employees with an intelligent and predictive conversational AI solution.
3 Sales tips to end the year strong
Happy New Year everyone! Don’t worry, I’m well aware it’s only August and we still have another four months or so before the “official” new year arrives. But with the winding down of summer and the commencement of the school year, I tend to view September as a type of New Year as well. September has always been my favorite month of the year.
No Sacred Cows: Agile at RapidSpike
You can’t work in tech and project management without hearing the following buzzwords: Agile, Scrum, Lean, Kanban, and SAFe. Depending on your working experience then reading those words may have given you a warm fuzzy feeling, or you might have the cold fingers of existential dread trying to creep across your brain.
Full-cycle observability with the Elastic Stack and Lightrun
An application running in production is a difficult beast to tame. Most experienced developers–ones who spent enough late nights or Saturday mornings trying to break apart a nasty production bug–will try and create the clearest possible picture for their later selves while writing their code, so that they could understand what’s actually going on in the system during an incident.
Modernizing ITOps for Our Nation's Healthcare Agencies: GDIT & ScienceLogic
If the last year has taught those of us at ScienceLogic anything, it is that we underestimated how much our customers and partners relied on us. It’s understandable, really, since no one could have anticipated the pandemic-driven chaos, and how it would push IT to its limits—and beyond.
How Query Execution Plans Work
An important skill in database performance tuning is capturing, reading, and understanding query execution plans. The query execution plan is a roadmap of the resources allocated and operations performed when the database engine gathers the results of your query.
How to protect your secrets with Spectral and JFrog Pipelines
Thousands of secrets leak daily on public git repositories, including over two million corporate secrets in 2020 alone. This can happen to anyone! For example, in January 2021, an Amazon cloud engineer accidentally committed almost a gigabyte worth of sensitive data that included their own personal documents, as well as passwords and cryptographic keys to various AWS environments on his personal GitHub repository.
Facility Management Software: Everything You Need to Know
In today's increasingly complex work environment, facility managers play an ever-growing role in ensuring that organizations have access to the tools and services that they need to function at their best, especially when it comes to the return to the office. If you've met or spoken to the facility manager at your organization, you may have noticed they're one of the hardest people to get a hold of.
How-To: Filter Out the "Noise" With Zones and Hosts - A Catchpoint Differentiator
Efficient root cause analysis is vital to incident management. How quickly an issue can be understood determines the mean time to resolve (MTTR), which directly impacts the digital experience. When there is a sudden outage or a performance degradation, root cause analysis can become laborious given the complexity of all the components involved and the potentially huge amount of observability data generated from different sources.