Operations | Monitoring | ITSM | DevOps | Cloud

EO, EO, It's Off to Work We Go! (Protecting Against the Threat of Ransomware with Splunk)

On June 2nd, 2021, the White House released a memo from Anne Neuberger, Deputy Assistant to the President and Deputy National Security Advisor for Cyber and Emerging Technology. The subject? “What We Urge You To Do To Protect Against The Threat of Ransomware.” It outlines several recommendations on how to protect your organization from ransomware. The memo was a follow-up to President Biden’s May 12th Executive Order on Improving the Nation’s Cybersecurity Order (EO14028).

Top 10 Customer Support Software

No matter what kind of industry you’re in, as long as you have customers or clients and offer any type of service or product – you’ll get a complaint or two once in a while. If you’re dealing with a large number of customer companies or queries, you’ll want to invest in a top-shelf customer support software solution. Customer support software solutions make quick work of customer queries.

Two Quick Ways to Create Spans with Kamon Telemetry

If you already had some experience with Kamon, you probably saw Kamon create Spans automatically for a lot of stuff, including HTTP server requests, database calls, actor messages, and more. But what happens when you want to create Spans for methods or code blocks that Kamon doesn’t instrument automatically? Let’s look at the two simplest ways to create Spans programmatically with Kamon.

Panel Discussion: Troubleshooting in Fast-Paced Environments

Widespread adoption of agile methodologies, CI/CD pipelines, distributed architectures, and more have enabled software development to reach a rate and scale that would have seemed unimaginable just a few years ago. Of course, along with the benefits of new methodologies and technologies comes a new set of troubleshooting challenges that need to be addressed as well. In this Panel discussion, we'll cover the new challenges in accelerated pipelines and how to overcome them.

SCOM Connector for Microsoft Teams

The SCOM connector helps you to manage SCOM alerts by using a bi-directional connection between Microsoft Teams and SCOM. When a new SCOM alert is generated it will appear in a Microsoft Teams Channel, the members of the Microsoft Teams Channel can collaborate on resolving an alert by using all the collaborative tools available in Microsoft Teams. Because the alerts forwarded to Microsoft Teams are context sensitive, it is easy to have conversations and meetings in an alert thread. The forwarded alert in Microsoft Teams also contains a wealth of information like you would see in your Operations Manager Console. The great part is that you do not need to open SCOM to view performance data or update the status of an alert, this can be seamlessly done in the SCOM Connector. Want to give it a test run? Use the free version and experience what it is like to truly collaborate on solving issues in your IT environment.
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How IT Investment Will Be Revolutionized in 2021

Have you ever seen or heard a word repeated so often it begins to lose its meaning? This phenomenon is called "semantic satiation," and it's something I'm sure we've all experienced over the past 12 months. While special mention must go to "the new normal" and "social distancing," I'd like to throw a hat in the ring for a word that once most commonly appeared before "capacitator" in one of Doc Brown's rants in Back to the Future: "flux."