Operations | Monitoring | ITSM | DevOps | Cloud

A real workflow showing how Claude + CloudZero MCP turns plain-English questions into actionable cost intelligence — no dashboards, no tickets, no waiting As Director of Finance and Accounting at a software company, my job can be described simply: Understand what we’re spending, who’s responsible, and whether we can get more efficient. But as anyone who’s had to wrangle AI costs knows, doing so for AI is anything but simple.

We hear a lot of war stories from the teams we work with. Horror stories about cloud bills, surprise overages, and the infrastructure decisions that seemed perfectly reasonable at the time. This one comes from Erik Dasque, CTO at Allure Security. It involves a junior developer, a Kubernetes CronJob, and a recurring bill that, if not caught, would have happened on a yearly basis.

Not long ago, cloud cost was an engineering problem. FinOps teams owned it, finance leaned in occasionally, and everyone else stayed out of it. Now, that’s changed. AI changed who has skin in the game. CFOs get asked about it in board meetings. CEOs field questions on earnings calls. The audience for cloud cost management has exploded — and that means the conversation CloudZero is built to enable isn’t only a technical one, it’s a business one.

Back in May of 2021, containers had already won. Kubernetes adoption was surging. ECS and EKS were powerful. But for many teams, deploying a simple containerized web service still meant stitching together clusters, networking rules, scaling policies, load balancers, IAM roles, and CI/CD pipelines. It felt heavier than it should. Developers no longer wanted more orchestration power. They wanted less operational drag.

Like most SaaS companies, CloudZero uses its own product. When we released cost per customer reporting, we tested it on ourselves first. And today, we use cost per customer reports regularly. Why? Because they help leadership answer board and renewal questions, including customer-level margins. Cost per customer is valuable and hard to get right. Multi-tenant systems and Kubernetes can hide the link between shared infrastructure (like EC2) and the customers using it.

Modern FP&A tools help SaaS businesses analyze financial performance in real time, forecast accurately, and align spend with business priorities — especially cloud spend, which can quickly spiral without visibility. Choosing the right FP&A tool for your business means understanding what you actually need it to do — whether that’s cloud cost visibility, more accurate forecasting, or tighter alignment between finance and engineering.

Welcome to March’s Cloud Economics Pulse, CloudZero’s monthly look at cloud spend as AI moves from cost line item to cost problem. Two things landed in February that are worth holding together. Last month’s Pulse established a new baseline, calling it a floor, not a ceiling.

Amazon Web Services (AWS) has been the leader in cloud computing for more than 10 years. Despite a decade of innovation, no AWS service encapsulates cloud computing principles better than Elastic Compute Cloud (EC2). Through EC2, AWS can offer flexible and scalable virtual infrastructure that can be ‘rented’ to run applications and workloads.

In March 2026, CloudZero’s Ben Austin, Director of Product Marketing, sat down with Ray Rike, Founder and CEO of Benchmarkit, to walk through findings from FinOps in the AI Era: A Critical Recalibration, a joint survey of nearly 500 organizational leaders on how they’re managing or, rather, struggling to manage AI costs.

This month, two FinOps research reports landed in close proximity. One from the FinOps Foundation — their 6th annual State of FinOps, drawing on a broad global practitioner community. One from CloudZero: FinOps in the AI Era: A Critical Recalibration, built on responses from 475 senior leaders at cloud-mature, AI-active organizations, with a focused lens on how AI is reshaping cloud cost management. Read each alone, and you get a useful snapshot for your business.