Customer data protection is important to every business that wants to protect its financial security and its reputation -- but it’s even more important for managed service providers (MSPs). When talking to your clients, you’ll probably tell them that a huge reason why protecting customer data is mission critical is because their entire business depends on it.
The two words that IT and MSP teams never want to hear are “data loss.” According to Business Partner Magazine’s article on data backup, “94% of companies that fail to recover from a major data loss do not survive, and 43% of companies never resume their operation after a major data loss event.” To prevent these disasters from occurring, IT & MSP teams rely on data protection.
There’s no doubt that the typical modern enterprise generates large amounts of data that must be moved, analyzed, and safely stored. Because much of this data involves the privacy of users and customers, various laws and regulations have been created to drive strong protection practices. While these regulations vary a great deal from country to country, the underlying concept remains the same: keep data safe while making it available to authorized users when they need it.
As more companies adopt SaaS services over on-premise delivery models, there is a natural concern around data security and platform availability. Words on a vendor’s website can provide insights to prospective customers on the process and policies that companies have in place to alleviate these concerns. However, the old adage of “actions speak louder than words” does apply. Trust in a website’s words only goes so far.
PII stand for Personally Identifiable Information, so protecting Personally Identifiable Information (PII) is a top priority for companies small and large, as well as government agencies. Companies are amassing increasing amounts of data on their employees, customers, and partners, making PII security more important than ever. It's critical to understand what PII is and how to protect it. Personal information can be divided into two categories.
