Operations | Monitoring | ITSM | DevOps | Cloud

Blameless

blameless

What are MTTx Metrics Good For? Let's Find Out.

Apr 13, 2021 By Emily Arnott In Blameless
Data helps best-in-class teams make the right decisions. Analyzing your system’s metrics shows you where to invest time and resources. A common type of metric is Mean Time to X, or MTTx. These metrics detail the average time it takes for something to happen. The “x” can represent events or stages in a system’s incident response process. Yet, MTTx metrics rarely tell the whole story of a system’s reliability.
Read Post
blameless

Having On-call Nightmares? Runbooks can Help you Wake Up.

Apr 12, 2021 By Harry Hull In Blameless
You aren't sure how long you've been here, but the view outside the window sure is soothing. Before you can fully take in your surroundings, a siren rips you back into the conscious world. Slowly, you begin to piece together that you exist, and you are on call. The ringing, much louder now, pierces through your skull as you begin to open your bleary eyes. You turn over your pillow, grab your phone, and click through the PagerDuty notification.
Read Post
blameless

So you Want an SRE Tool. Do you Build, Buy, or Open Source?

Apr 5, 2021 By Emily Arnott In Blameless
As your organization’s reliability needs grow, you may consider investing in SRE tools. Tooling can make many processes more efficient, consistent, and repeatable. When you decide to invest in tooling, one of the major decisions is how you’ll source your tools. Will you buy an out-of-the-box tool, build one in-house, or work with an open source project? This is a big decision. Switching methods half-way through adoption is costly and can cause thrash.
Read Post
blameless

How to Analyze Incidents Better with the Right Metrics

Mar 30, 2021 By Emily Arnott In Blameless
An important SRE best practice is analyzing and learning from incidents. When an incident occurs, you shouldn’t think of it as a setback, but as an opportunity to grow. Good incident analysis involves building an incident retrospective. This document will contain everything from incident metrics to the narrative of those involved. These metrics aren’t the whole story, but they can help teams make data-driven decisions. But choosing which metrics are best to analyze can be difficult.
Read Post

SRE Thought Leader Panel: SRE Adoption as Organizational Transformation

Mar 25, 2021 By Blameless In Blameless
SRE adoption can be difficult. It’s more than just new tooling; it requires a change of process and mindset as well. So how can we go about convincing our organizations that SRE is worthwhile? How can we drive this change? Learn from experts who have done this in our latest SRE Thought Leader Panel “SRE Adoption as Organizational Transformation.” Panelists include: Kurt Andersen, SRE Architect at Blameless Vanessa Yiu, Executive Director, Enterprise Architecture at Goldman Sachs Tony Hansmann, Former Global CTO at Pivotal Software, Inc. Chris Hendrix (Host), Staff Software Engineer at Blameless.
View Video
blameless

How to Scale for Reliability and Trust

Mar 22, 2021 By Blameless Community In Blameless
As more people depend on your product, reliability expectations tend to grow. For a service to continue succeeding, it has to be one customers can rely upon. At the same time, as you bring on more customers, the technical demands put on your service increase as well. Dealing with both the increased expectations and challenges of reliability as you scale is difficult. You’ll need to maintain your development velocity and build customer trust through transparency.
Read Post

Copyright © 2024 OpsMatters™. All rights reserved.