Operations | Monitoring | ITSM | DevOps | Cloud

Maximizing voice connectivity: Microsoft Teams and Zoom Phone BYOC

Join this webinar to get an overview of the market’s characteristics and enterprise buyers’ expectations when choosing a SIP provider for UCaaS services like Teams and Zoom. We will explore the spectrum of services and key product components required to be competitive in a growing field of voice connectivity for cloud-based collaboration offers. Will also explore how several CSPs and MSPs are differentiating their services to win business today and what will be required moving forward.

How BasisAI uses Grafana and Prometheus to monitor model drift in machine learning workloads

Qiao Han is a Software Engineer at BasisAI and co-author of Boxkite. He is interested in everything related to observability and has contributed to popular open source projects like libcurl and aiohttp. This post is written together with his coworker Linh Nguyen, who is a Tech Lead at BasisAI.

Hear From Product PagerDuty for Customer Service Operations Lightning Talk

Learn about what's new with PagerDuty for Customer Service Operations from the Summit 2021 Launch. Our Product team shares how you can benefit from our latest updates and enhancements and enjoy demos that were recorded live from Summit 2021 featuring the PagerDuty Salesforce Service Cloud Integration V3, New Customer Service SKU, and Round Robin Workflows (Round Robin Scheduling).

PagerDuty Pulse Q1 FY22 Full Webinar

In this edition of PagerDuty Pulse, you’ll get to view our most recent platform updates and enhancements (March 2021 – June 2021) that extend from AIOPs and automation to a variety of new integrations. Teams must leverage PagerDuty and Modern Digital Operations to automate the day-to-day toil of repetitive tasks, master modern operations with full-service ownership, seamlessly collaborate across the organization, and accelerate enterprise-wide response by enabling customer service operations and business stakeholders.

Democratizing Automation for Security Teams

Everyone wants to automate security. Traditionally, though, doing so has been challenging because setting up security automation tools required a specialized set of skills that no one engineer at a company possesses. It’s time to change this state of affairs by democratizing security automation. Here’s why and how.

3 tips to enhance remote access security

As managed services provider (MSP) technicians know, remote access gives an authorized user the ability to enter another user’s computer or network through a network connection. This access is often established via a remote desktop protocol (RDP), which is a network communications protocol from Microsoft® that is specifically designed for remote management.

Less is more: Incident management and monitoring in hybrid IT infrastructures

Many companies are continuously modernizing their infrastructure – but there is no standard way for the perfect IT infrastructure. Still, hybrid architectures have become the status quo in enterprises. Almost all organizations have migrated at least parts of their assets to the cloud or run applications as cloud services. At the same time, businesses want to dovetail their IT architecture with software development and are therefore embracing dynamic infrastructures. ‍