In a world where everyone across the enterprise requires the network, the Infrastructure & Operations (I&O) team has a lot on their plate. Business units, departments, and even individual employees often need to spin up new network resources in order to do their work, take advantage of new business opportunities, and focus on innovation. As the gatekeepers of the network, it’s up to the I&O team to facilitate these connections.

Because today’s businesses rely on their network like never before, the network needs to be available at all times to provide the connectivity required by remote workers, cloud applications, and automated systems. As the network has become critical to everyday operations, network troubleshooting has evolved from being a mundane task to one of the core functions of the Infrastructure & Operations (I&O) department.

History will look back on this period of the 21st century as a pioneering, resilient, and excitingly disruptive time. We’re deep into a dynamic era as the cloud, Artificial Intelligence (AI), IT automation, and digital transformation converge to drive challenges and dazzling opportunities. The sheer force and potential of AI—coupled with unprecedented security risks and ongoing infrastructure advances will shape enterprises for years to come.