In today’s digital age, IT has become the central component of business operations. Yet, despite its critical importance, skilled technicians continue to find their hands tied by time-consuming manual tasks. And, while many of these tasks are essential, they do virtually nothing to drive innovation. Introducing automation into the mix can free up IT talent to focus their skills on more important business initiatives – particularly those that drive change and generate revenue.

In today’s digital world, application responsiveness isn’t just an end-user desire but an expectation. Nobody understands the challenges of meeting these demands better than IT, which must remain poised to act when an issue occurs while also finding ways to innovate, improve, and implement continuously.