Operations | Monitoring | ITSM | DevOps | Cloud

How to Build AI Agents for Enterprise Operations | Agent Builder Demo

May 19, 2026 By Resolve In Resolve
Episode 4 of Resolve Reels is live! See how Agent Builder helps teams create purpose-built AI agents with the right guardrails, routing logic, and orchestration for enterprise operations. In this episode: Build specialized agents with defined responsibilities Improve routing with conversation starters and guardrails Test and operationalize agentic AI at scale This is how enterprises move toward Autonomous Operations and Zero Ticket IT.
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The Enterprise Buyer's Guide to Service Desk Automation Platforms

May 12, 2026 By John Gorham In Resolve
Here’s a story that plays out constantly in enterprise IT, and few people talk about afterward. A team runs an evaluation with multiple vendors using a structured scoring process. Then, they make their choice, but six months into deployment, the platform that excelled in every demo is now struggling with the actual environment. The IT leader who signed off is in a room with their CIO, trying to explain why the numbers fail to match the projections.
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Resolve's Agents of IT - S2Ep9 - When AI Personalization Gets too Personal

May 6, 2026 By Resolve In Resolve
In this episode of Agents of IT, we dive into one of the biggest conversations shaping enterprise AI right now: personalization. From copilots vs autonomous agents to the “creepiness threshold” of hyper-personalized AI, we explore what organizations are getting right, what they’re getting wrong, and why context matters more than ever in the future of IT operations. Topics covered in this episode: The team also breaks down.
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Resolve Webinar: Introducing AgentLab: The Foundation of the Autonomous Service Desk

May 1, 2026 By Resolve In Resolve
Most service desks still operate across fragmented systems. A single ticket can touch 4–7 tools, often more, slowing resolution and increasing cost. Copilots suggest. Traditional automation executes fixed paths. Neither closes the loop. AgentLab changes that. In this webinar, we introduce a new model built on agentic AI and orchestration. One where AI agents don’t just assist. They act, adapt, and resolve.
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Resolve's Agents of IT podcast - Ep. 17 - Agentic Workflows to Performance Intelligence

Apr 22, 2026 By Resolve In Resolve
In this episode of Agents of IT, Ari Stowe sits down with Geoff McQueen, four-time founder and CEO of Ascendius, to unpack what it takes to navigate AI-driven disruption. Geoff shares a clear framework for where automation is headed, from individual AI use to agent-driven workflows to AI embedded across the business. Most organizations are still early. The real opportunity is in making AI work at the business level.
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8 Signs Your Service Desk Automation Tool Has Become the Bottleneck

Apr 21, 2026 By John Gorham In Resolve
Most service desk automation problems get misdiagnosed. You see the ticket backlog, the manual work, and the slow incident response, and assume the issue is due to process, adoption, or staffing. But at some point, the math stops working. You’ve invested in a service desk automation tool, given it time to mature, built workflows around it, and the results still don’t match what was promised.
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