Whether you are moving your applications to the cloud or modernizing them using Kubernetes, observing cloud-based workloads is more challenging than observing traditional deployments. When monitoring on-prem monoliths, operations teams had full visibility over the entire stack and full control over how/what telemetry data is collected (from infrastructure to platform to application data).

The newly released 2021 Accelerate State of DevOps Report found that teams who excel at modern operational practices are 1.4 times more likely to report greater software delivery and operational performance and 1.8 times more likely to report better business outcomes. A foundational element of modern operational practices is having monitoring tooling in place to track, analyze, and alert on important metrics.

The stakes of managing Lowes.com have never been higher, and that means spotting, troubleshooting and recovering from incidents as quickly as possible, so that customers can continue to do business on our site. To do that, it’s crucial to have solid incident engineering practices in place. Resolving an incident means mitigating the impact and/or restoring the service to its previous condition.