Operations | Monitoring | ITSM | DevOps | Cloud

The uniqueness of each organization in the enterprise IT space creates interesting challenges in how they need to handle alerts. With many commercial tools in the IT Service Management (ITSM) market, and lots of custom internal tools, we equip teams with tools that are both flexible and powerful. This post is for Google Cloud customers who want to deliver Cloud Monitoring alert notifications to third-party services that don’t have supported notification channels.

When an alert fires from your applications, your team needs to know as soon as possible to mitigate any user-facing issues. Customers with complex operating environments rely on incident management or related services to organize and coordinate their responses to issues. They need the flexibility to route alert notifications to platforms or services in the formats that they can accept.

Hybrid and multi-cloud environments produce a boundless array of logs including application and server logs, logs related to cloud services, APIs, orchestrators, gateways and just about anything else running in the environment. Due to this high volume, logging systems may become slow and unmanageable when you urgently need them to troubleshoot an issue, and even harder to use them to get insights.

Site Reliability Engineering (SRE) and Operations teams responsible for operating virtual machines (VMs) are always looking for ways to provide a more reliable, more scalable environment for their development partners. Part of providing that stable experience is having telemetry data (metrics, logs and traces) from systems and applications so you can monitor and troubleshoot effectively. Many Google Cloud services, including Google Compute Engine, provide basic system metrics out of the box.

Editor’s note: Today we hear from Kenny Kon, an SRE Director at Sabre. Kenny shares about how they have been able to successfully adopt Google’s SRE framework by leveraging their partnership with Google Cloud. As a leader in the travel industry, Sabre Corporation is driving innovation in the global travel industry and developing solutions that help airlines, hotels, and travel agencies transform the traveler experience and satisfy the ever-evolving needs of its customers.

Prometheus, the de facto standard for Kubernetes monitoring, works well for many basic deployments, but managing Prometheus infrastructure can become challenging at scale. As Kubernetes deployments continue to play a bigger role in enterprise IT, scaling Prometheus for a large number of metrics across a global footprint has become a pressing need for many organizations.

The need for relevant and contextual telemetry data to support online services has grown in the last decade as businesses undergo digital transformation. These data are typically the difference between proactively remediating application performance issues or costly service downtime. Distributed tracing is a key capability for improving application performance and reliability, as noted in SRE best practices.