Chatbots can be like double-edged swords. It can either boost your customer service or turn customers away. Hence, you must make sure that you research and prepare properly before committing to it. This way, you will know how to optimize and maintain your chatbots to ensure its effectiveness. There are many chatbot benefits for business. In fact, 78% of businesses have started integrating such technology into their customer service in the past months.

One of the most important uses of Artificial Intelligence (AI) and Machine Learning (ML) lies in the detection and prevention of criminal activities. Today, companies are widely using AI-powered computer vision devices to predict and detect crimes ranging from frauds and theft to violence and cybercrimes. The developments in computer vision technologies enabled authorities to simplify incident reporting and crime detection more efficiently.

Many industries have taken up Augmented Reality (AR) serious in order to increase production, sales and customer education. Organizations today are making use of several AR applications for multiple purposes to grab the attention of users. Surveys have predicted a vast growth in the AR VR markets in the near future as much money has been induced into the field. The application of AR technology is establishing a firm hold over the pharmaceutical industry as well.

In order to avoid the repetitive tasks performed over the desktop, Microsoft has developed an extended service, the Power Automate Desktop. It has been recently announced by Microsoft, which has been made available to Windows 10 users. It is a new low-code Robotic process automation that enables business empowerment to automate those tasks that are repetitive and other manual tasks to focus better on higher-value work and to establish more in their corresponding areas of work.

Developing a holistic enterprise architecture is the first step to acquiring a wholesome grip over the evolution and management of an organization. Enterprise architecture enhances Business Process Improvement and significantly optimizes costs by standardizing technology – two of the most crucial factors that influence the ROI of an organization. The enormous efficiency and cost-savings, that enterprise architecture brings about, have strengthened the belief in enterprise architecture today.

Telemedicine or mobile healthcare apps are unquestionably important in our daily lives, as the world is increasingly shifting to an all-digital landscape. And when you think of the current pandemic scenario when social distancing and wearing masks are the new normal, nothing seems to be safer than using mobile health apps. But are we really safe while using these apps? Well, that brings us to the concern of being safe on the internet while using mobile healthcare apps.

Throughout the world, the business and service sectors thrive on the best customer service management practices to ensure customer retention, boost customer sentiments to increase the profitability and branding of their business. But amidst the emerging technological advances, AI (Artificial Intelligence), as it is well known, is turning the table for businesses in winning the game of gaining customer trust and loyalty.

Migrating to cloud infrastructure is one of the most critical requirements for modern enterprises to ensure long-term sustainability. Initially, there was a general apprehension about adopting cloud technology and developing a cloud migration strategy; certain aspects like security and resilience were concerns. But today, with increasing technological advancements and familiarity, there is not an iota of doubt that the advantages of adopting cloud technology have far outnumbered the few drawbacks.

In an attempt to enhance and optimize business process excellence, companies from different industries are on a spree to try out advanced power platform entrants such as Microsoft Power Automate, Power Apps, Power BI, Power Virtual Bot, etc.