Operations | Monitoring | ITSM | DevOps | Cloud

UniSuper Google Cloud Outage Reveals Need for Keen Backup and DR Planning

Earlier this month, Google Cloud disclosed that it accidentally deleted the account of its customer UniSuper, a $125 billion Australian pension fund. According to a joint statement from Google Cloud and UniSuper, the deletion occurred due to an “inadvertent misconfiguration.” As a result, more than 600,000 pension fund users were unable to access their accounts for over a week. UniSuper had geographical redundancy built into its Google Cloud environment, according to the statement.

How, and Why, We Applied Machine Learning to Cove Continuity, Part 2

If you haven’t already read part 1, click here to do that first. If you look at the screenshots, they’re actually quite simple to understand. Anyone can easily identify whether the OS booted successfully at first glance. Look at the following examples and you’ll see what I mean : So, rather than the existing deterministic method, which relied on indirect evidence, we opted to use machine learning and neural networks to analyze and classify screenshots like a human being.

Feature Focus - N-central Filters

Join Paul Kelly from the N-able Head Nerds as he showcases the latest enhancements to the filtering options in N-central. Filters are a vital tool for MSPs, enabling the creation of device groups for targeted rules, feature deployments, and automation. In this video, you'll learn how to navigate and utilize these new filter capabilities to streamline your IT management processes. Key topics include.

Using Customer-based Custom Properties in Ncentral

What’s this Paul, are you banging on about Custom Properties in N‑central again? Yes I am. For those of you familiar with my work, you’ll know I’m a big fan of Custom Properties and how they can help expand what you can do in N‑central. But I’ve been thinking about this recently and I found that when I talk about Custom Properties I tend to just focus on what you can do with device-based Custom Properties, which leaves customer-based Custom Properties out in the cold.

Cybersecurity Strategies for MSPs: Expert Advice from Chris Krebs & David MacKinnon

An in-depth keynote conversation from N-able's Empower Conference in Frisco, Texas, featuring cybersecurity experts Chris Krebs and David MacKinnon. Moderated by David Weeks, this discussion dives into the latest trends in cybersecurity, the evolving threat landscape for Managed Service Providers (MSPs), and practical advice on building resilient security strategies. Learn how to navigate ransomware threats, understand regulatory impacts, and prepare your organization for future challenges.

The State of M&A, and Centralized vs. Decentralized Acquisitions with Matt Takhar

Explore the reasons behind the decline in global channel M&A activity in 2023 and the increasing number of buyers compared to sellers in this conversation with Matt Takhar, Business Development Director at N-able. Takhar also delves into the factors driving M&A, such as the need for strategic fit and expansion into new markets. The conversation highlights two key models for structuring MSP acquisitions: the centralized model, where the acquired MSP is consolidated into the buyer's brand, and the decentralized model, where the acquired MSP retains its own brand but receives support from the buyer. The pros and cons of each model are discussed, along with the importance of due diligence for both buyers and sellers.

Leveraging Google Business Listings and Reviews to Grow Your MSP

In today’s business environment, much of the success of any MSP relies heavily on their online presence and reputation. This is because the vast majority of business consumers use the internet as their first port of call to discover, research, and select service providers. In this blog, I’m going to look at the pivotal role Google Business Listings can play in this process and how getting reviews for your MSP businesses can help to foster growth and enhance credibility.

How, and why, we applied machine learning to Cove Continuity, part 1

Over the next three blogs, I want to explain how we used machine learning to increase Cove Continuity boot-check accuracy to 99%. Cove Continuity offers the ability to restore source (protected) servers/workstations to virtual machines (VMs) in Hyper-V, ESXi, or Azure. After a VM is restored, Cove performs a boot-check test to prove that the system was properly restored.

Hitting the Right Notes: Luis Giraldo's Path to Advocating for MSPs

In this revealing episode of "Now That's IT," Luis Giraldo, Chief Experience Officer at ScalePad, shares his unique journey from a world-class musician to a revered MSP advocate, discussing cthe pivotal transitions and decisions that shaped his career and how his background in music provided a rhythmic foundation for his innovative approach to MSP advocacy.