In today's business and IT environment, marked by constant change and transformation, if you’re a managed service provider (MSP), you are probably struggling to keep up. You’re faced with the need to modernize your operations, but the speed at which you can do so is constrained by years of accumulated complexity and chaos.
Improvements in the performance and accessibility of technology have changed our expectations for how applications should work and, by extension, the way we work. For example, three years ago only 6% of workers were remote. According to the 2021 Upwork "Future Workforce Report," that number is now 22%, and remote workers are expected to reach 28% of the workforce by 2025. As more and more people are let loose from their office tethers, they bring with them a belief that their organization's services and applications should work as they did before. What's more, expectations extend from the workplace to the marketplace.
ITOps and DevOps are technology management practices that have been around long enough that anyone in IT should have a good grasp of what they mean. Here’s our experts’ take on ITOps vs. DevOps.
There are a common set of key performance indicators for incident management, such as MTTR and MTTA. What do these metrics mean, and why are they important?
The managed services provider (MSP) industry is at a pivotal moment in its history. With data management, security, and privacy regulations getting strengthened and added to the books all over the world, and with awareness of the risks associated with those issues on the rise, MSPs must take their role in compliance seriously. Any failure to do so will put individual MSPs at a competitive disadvantage, and incidents involving MSPs will be a stain on the industry’s reputation.
The Great Resignation comes at an inconvenient time for IT leaders. Needing to accelerate plans for IT transformation because of the pandemic, organizations required more digital technology and services to support the shift to a hybrid workforce. Unfortunately, now organizations are struggling to find enough IT employees-with the right skill set-obstructing these digital transformation initiatives.
We caught up with one of our Product Managers, Taylor Johnson, last week at Cisco Live 2022 in Las Vegas. Here are a few of his takeaways from the conference.
In the first blog in this three-part series, I discussed why network compliance should be a focus for MSPs. Today I’d like to take you through what service providers can do to meet compliance requirements.
Besides keeping IT and business systems humming, IT operations teams are tasked with driving digital transformation initiatives and supporting innovation within their organizations.
