Incidents can have a massive impact on your operations, negatively affecting customers, employees, and stakeholders. Preparing in advance is the best way to restore normal service operations as quickly as possible.

With only a few days left of 2021, we all know what that means: making New Year’s resolutions. While some love the tradition of laying out their goals for the coming 12 months, others loathe it with a passion. And with approximately 80% of people failing to achieve their resolutions, it’s easy to see why there’s so much resentment towards this common habit. At xMatters, we plan to—and often do—beat those odds.

With Christmas only a few days away, we’d like to do a round-up of something extra festive that we’ve been sharing on social media: The 12 days of Tip-Mas with xMatters! Each day offers the “gift” of a top tip, a resource, or fun fact about xMatters. So go ahead — sing along to get into the holiday spirit!

Many organizations are experiencing the need to modernize their IT systems to keep pace in an increasingly digital world. Adopting DevOps helps companies implement and initialize the modernization processes. At xMatters, our path to IT modernization has included implementing DevOps, but we have done it a little differently to ensure we are using agile processes.

It takes a lot to run a modern business. From websites to technical solutions and everything in between, it’s no surprise we need better monitoring systems to make sure everything is operational. With multiple gears turning at once on any given platform, incidents are inevitable—especially for companies that are constantly growing and innovating. And the impact of incidents can affect user services, operations, and even business reputation.