What makes an engineering team? Communication, collaboration, process, order, and common goals. Otherwise, they would just be a bunch of engineers. The same is true of their tools. Connectivity and process turn a bunch of tools into a DevOps toolchain. If you need a DevOp toolchain, you can use it to easily build an incident response process.

System outages happen to the best of us. Communicating with your customers and other stakeholders effectively during downtimes is vital to maintaining a solid relationship with them. When a system outage occurs, technical teams are tasked with swiftly locating the cause and resolving the issue, while communications teams are tasked with notifying stakeholders and customers about the outage to maintain transparency.