How to Get Equipment Back from a Terminated Employee: No Lasso Needed
Returning devices is more challenging in terms of effort while allowing employees to keep them puts data at risk. Is there an optimal solution? Let’s dive deeper and find out.
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Alloy Software
Alloy Navigator 2023.2 is Coming: What's in Store?
Unveiling the exciting new features in the upcoming release of Alloy Navigator, the all-in-one ITSM/ITAM solution.
Nobody is Perfect: ITIL Limitations You Should Know About
Discussing the pitfalls of ITIL, and why it’s worth nevertheless.
Alloy Navigator Earns Highest User Adoption Award from G2
We couldn’t be more proud to share that G2, the world’s leading software review platform, has awarded Alloy Navigator the Highest User Adoption badge in its newest Fall 2023 Reports!
Enterprise Service Management: Share the Force of ITSM Across the Enterprise
Implement the enterprise service management approach to revolutionize how your organization delivers services beyond IT.
IT Asset Lifecycle Management: the Cure for Your IT Budget
This article will explain what IT asset lifecycle is, how it can help you save your hardware and software spending, and share the industry best practices of IT asset lifecycle management.
IT Services: How to Digitize Your Business with Minimum Effort
This article will explain what IT services are, what types exist, the different ways to purchase and organize IT services, and the advantages that effective IT services bring to your company.
Handling communication
Effective communication within Alloy Navigator plays a pivotal role in the smooth functioning of IT operations. It not only ensures that all processes and tasks are executed as per the expected standards but also guarantees that every individual involved is well-informed and aligned with the overarching goals. By prioritizing clear and consistent communication, teams can reduce misunderstandings, prevent potential pitfalls, and foster a collaborative environment.
First Things First: Optimized Category Display in Alloy Self-Service Mobile
The wave of Summer 2023 updates continues with Alloy Self-Service, the mobile application for end-users of IT services. The new version offers quick access to the top-priority knowledge base articles and service catalog items thanks to support for custom display order for categories.
Knowledge Base in Alloy Navigator Mobile
Knowledge is power. Especially when it’s a collection of knowledge about challenges in your specific IT organization. To streamline knowledge access for technicians, we’re adding Knowledge Base to our Alloy Navigator mobile app. IT specialists can now access the knowledge base on the go through the same mobile interface that they use to respond to and collaborate on tickets.