Operations | Monitoring | ITSM | DevOps | Cloud

The IT Director's Hiring Cheat Sheet: 6 Ways to Attract Top Talent

If you've felt like it’s been hard to find new tech talent lately, you’re not alone. IT recruiting has been an uphill battle for employers, with inflation causing increased salary requirements and a high number of competing offers for IT professionals. With increased competition, the benefits and compensation you offer is the first step in getting more candidates in the door.

An Overview of Enterprise Patch Management

“Some things age better with time; unfortunately, the software is not one of them,” iLink Digital explains in their patch management review. Whenever software malfunctions or becomes outdated, enterprise patch management systems come to the rescue. In this overview, we’ll uncover the challenges, benefits, and case studies for enterprise patch management.

IT Recruitment Guide for Help Desk

Recruiting potential job candidates is a huge challenge that IT companies are facing right now. With the tech unemployment rate down to 1.7%, hiring is extremely tough and competitive. Splashtop’s 2022 State of Remote Support Market Trends Report found that 94% of responding organizations have dealt with difficulty in hiring, retention, and skill shortages this past year. What’s more, two-thirds of help desk teams are feeling stressed and burned out.

More Apps, More Problems: Is Your IT Team Suffering from Software Sprawl?

What is software sprawl, and why is it impacting more organizations than ever? Find out the top causes and how IT teams can regain control. In an effort to support evolving workforces and new technology, more organizations have recently implemented additional operational tools. These new tools often have a specialized purpose or were added to make processes more efficient. In most cases, however, it’s simply resulted in more management responsibility being added to an already stressed IT team.

November Product Updates: Mac / Linux Patching, Ticketing Enhancements

In November, NinjaOne continued to release updates at a rapid pace, with 5 releases and hotfixes delivering new functionality and greater stability to Ninja users. 5.3.7, this month's largest release, including major new functionality for patch management and ticketing. Please Note: 5.3.7 is currently available in OC and CA instances, with EU and NA instance updates coming soon.

NinjaOne wins 3 categories at the SDC Awards in London!

The SDC Awards focus on recognizing and rewarding success in the products and services that are the foundation for digital transformation! At the awards evening in London on November 24th 2022, NinjaOne were voted winners in 3 categories: Intelligent Automation Project of the Year (with customer We are Focus), Data Security/Compliance Project of the Year (with customer We are Focus), Excellence in Service Award for their MSP offering.

Microsoft Azure Pros & Cons: Active Directory

Active directory (AD) can be an essential component of an IT infrastructure. In fact, active directory is used by about 90% of Global Fortune 1000 companies. AD is a directory service that’s provided by Microsoft and runs on Windows servers. What makes Azure AD unique is that it’s a specific Microsoft product. Azure AD is not the only directory solution available, so how do you know if it will fit your business’s IT needs?

A Guide to Managing Hardware & Software Assets

Every IT asset provides value for a business. IT asset management (ITAM) allows businesses to maximize the value that is received from each asset, thus saving money, time, and other resources. Vision networks announced that an ITAM program helps businesses save around 30% per asset within the first year of implementing the system. Explore the world of ITAM by learning more about hardware and software asset management.

Why Patch Management is Important for MSPs

Patch management has become an essential part of IT and a critical part of ensuring an enterprise’s safety and efficiency. Why are these seemingly trivial updates so important? In short, because companies without an effective patch management solution are at a massively increased risk of cyberattack. There are other reasons why patching hardware and software is important.

How to Sell Managed Services: Proven Tips

Many entrepreneurs hang their shingle without putting much thought into sales. They find out further down the road that sales is the heart of enterprise, and that it demands just as much preparation and planning as any other aspect of business. More often than not, an MSP who doesn’t plan ahead finds a great deal of difficulty growing once their referral business has inevitably run dry.