In Q2 2022, Forrester named Genesys as a leading journey orchestration platform, with the highest possible criteria in scalability, strategy performance, and nine other categories. Image Source: Forrester But what is Genesys all about? Founded in 1990, Genesys is a customer experience (CX) and call center technology that delivers proactive, predictive, and hyper-personalized experiences to deepen customer connections across marketing, sales, and service moments on any channel.

The data and analytics space is booming and changing how we analyze and use data across industries. According to Fortune Business Insights, the global big data analytics market is projected to grow from $271.83 billion in 2022 to $655.53 billion by 2029 (at a CAGR of 13.4%). This boom has only been further accelerated by the recent pandemic as industries are shifting to digital solutions to address expanded market opportunities.

Brand loyalty might be on the decline, but ecommerce is on the rise. Ecommerce is on track to account for 24% of global retail sales by the end of 2026. Source: Statista And as businesses reach growth limits in their local markets, the industry is seeing more ecommerce brands expanding onto the global stage. 76% of online shoppers have made purchases on sites outside of their own countries.

The ecommerce industry is booming. While the pandemic accelerated the need for businesses to digitalize, advancements in technology and the surge in available marketplaces also helped ease buying and selling online. According to Shopify, the ecommerce industry is expected to grow by almost $11 trillion by 2025. Online stores are popping up every day – with an estimated 12-24 million ecommerce sites globally.

The post-pandemic world is more digital. Covid-19 fundamentally impacted how we live, work, interact, and shop. And while some of the structural trends (such as the rise in remote work or shifting consumer preferences) were already underway, the pandemic accelerated them by a significant number of years. The competitive landscape is digital, and the winners and losers are defined through the customer experience they provide.

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The importance of UX design is on the rise. Customer expectations have accelerated in the post-pandemic world. According to PwC, even when people love a company or a product, 17% of US consumers will walk away after just one bad experience. So follow along for the key considerations in this important space.

Thinking about breaking into the DevOps space? DevOps has become one of the biggest tech buzzwords. Tech giants – like Facebook, Amazon, or Google – have numerous open positions for DevOps engineers. But it is a competitive field to break into. So if you’ve been prepping for DevOps roles, here are some of the most common interview questions (and potential answers) to expect, including.

Kubernetes has quickly grown in popularity, also due to its flexibility and power as a container orchestration system. It can scale virtually indefinitely, which has enabled it to provide the backbone for many of the world’s most popular online services. Plus, it is accessible and easy to set up. But, Kubernetes also comes with a few challenges in production.