The complexity of microservice architectures can make it hard to determine where an application’s dependencies begin and end and who manages which ones. This can pose a variety of challenges both in the course of day-to-day operations and during incidents. Lacking a clear picture of the ownership and interplay of your services can impede accountability and cause application development, incident investigations, and onboarding processes to become prolonged and haphazard.

AWS Systems Manager (SSM), an end-to-end management solution for AWS resources, provides a marketplace of pre-packaged software scripts for SSM-managed Windows and Linux instances, enabling AWS users to automatically install custom software on large groups of instances.

Many organizations rely on service level objectives (SLOs) to help them gauge the reliability of their products. By setting SLOs that define clear and measurable reliability targets, businesses can ensure they are delivering positive end-user experiences to their customers. Clearly defined SLOs also make it much easier for businesses to understand what tradeoffs they may have to make in order to deliver those specific experiences.