Operations | Monitoring | ITSM | DevOps | Cloud

November 2021 is a good month if you’re a Fortune 500 or Global 2000 enterprise. The investments your organization has made in “integration” over the years were necessary as the organization and the IT infrastructure grew, but the Integration Infrastructure (i2) has likely been considered a necessary evil by senior management. That investment can now be leveraged in two important, new ways.

In this article, we’re exploring how status pages can help you deliver bad news to customers in a “good way,” starting with the psychology of news delivery and how you can use this knowledge for future incidents.

On October 4, 2021, Facebook services went off the grid gradually, and then suddenly at 15:39 UTC. It took nearly six hours to restore service to normal. With over 3.5 billion users facing a lengthy downtime using one or multiple products from Facebook, Inc. (now known as Meta Platforms, Inc.) conversations flooded the internet about what caused the downtime issues on the American social networking service.

Moving beyond traditional monitoring to embrace full stack observability offers a seemingly endless range of benefits. Beyond unifying logs, metrics, and traces in a single platform, the opportunity to enlist advanced analytics and engage a more predictive approach represents another huge step forward.

At Grafana Labs, we are continuing to build integrations that make it easier than ever to observe your systems, no matter which tools or software you choose. Today, we’re excited to talk about the latest integration available in Grafana Cloud: the AWS CloudWatch metrics integration, the first of our fully managed integrations that makes it simple to connect and visualize your data in Grafana.