Operations | Monitoring | ITSM | DevOps | Cloud

AppExchange Mavericks: PagerDuty Empowers Customer Service Agents to Resolve Cases Quicker

Jonathan Rende, SVP of Products at PagerDuty and AppExchange Mavericks, Salesforce MVP Barb Dietz discuss how PagerDuty is working to empower customer service agents to resolve customer-impacting issues faster. BONUS: In this video, you will get a front-row seat to PagerDuty’s product demo. See what's in the video.

Happiest Minds delivers exceptional customer services with the help of ManageEngine MSP

Sujith, the technical manager of ITOM/ITSM at Happiest Minds shares his thoughts on the MSP market and how ManageEngine MSP solutions allows him to easily manage his multi-client IT, with most-simplified client onboarding, distinct data segregation and comprehensive data security. He explains the criticality ManageEngine MSP suite during the pandemic and how these tools facilitated in providing exceptional and hassle-free remote onboarding experience for their clients.

Future NetWings relies on ManageEngine MSP platform to simplify their multi-client IT management.

Debasis Meta, the director of Future NetWings SecureNet shares his thoughts on the MSP market and how ManageEngine MSP ecosystem allows him to easily manage his multi-client IT, with distinct data segregation and comprehensive data security. He explains the criticality of customer experience from the point of an MSP and how ManageEngine helps him achieve excellence in delivering exceptional customer service.

Endpoint Security Management Definition & Examples

From harmful malware attacks to data breaches, there are many problems that will arise if you don’t manage your endpoints. As a matter of fact, a report on endpoint security by Expert Insights states, “68% of organizations have experienced one or more endpoint attacks that successfully compromised data and/or their IT infrastructure.” Protect your organization from threats by learning more about and implementing endpoint security management.

Secure Cookies Using HAProxy Enterprise

My colleague Baptiste previously published an article on how to protect cookies while offloading SSL. I recently encountered a customer who wanted to achieve a very similar goal but using a more recent HAProxy Enterprise version. This post will explain the best practices for how to secure your cookies using HAProxy Enterprise.

Accelerate IT / OT convergence in Industry 4.0 [Part III]

Welcome to the concluding blog of this mini-series on tapping into the fourth industrial revolution. In Part I, we introduced and assessed the current status in the IT and OT domains. In Part II, we discussed the automation pyramid of modern factories and the need to adopt a more holistic approach toward closing the divide.

How to Reduce Telegraf Binary Size with a Customized Telegraf Agent

Is Telegraf too big for your device? Too many plugins in one binary getting you down? Let me introduce you to the Telegraf custom builder – the new tool for reducing Telegraf’s overall memory and disk footprint. In this blog, we will discuss the “what, why, when” and also how to use the new custom builder.

An Interview with Melissa Person, IT Leader at PVH

In today’s business climate, innovation is critical to business success, and IT leaders are pressed to consistently innovate at a pace that the business has come to expect. LogicMonitor is thrilled to feature a Q&A with Melissa Person, the Global Vice President of IT Infrastructure and Operations for PVH, the parent company of iconic fashion brands such as Calvin Klein, Tommy Hilfiger, Van Heusen, and others.

Kubernetes Best Practices For 2023 (To Implement ASAP)

Kubernetes (K8s) packs a ton of benefits as a container orchestration platform. For instance, K8s is big on automation. This includes automating workload discovery, self-healing, and scaling containerized applications. Yet, Kubernetes isn't always production-ready after a few tweaks. This guide shares crucial Kubernetes best practices you'll want to start using immediately to improve your K8s security, performance, and costs. Let’s get to it!