The wave of Summer 2023 updates continues with Alloy Self-Service, the mobile application for end-users of IT services. The new version offers quick access to the top-priority knowledge base articles and service catalog items thanks to support for custom display order for categories.
As enterprise architecture and technology innovation leaders, it's crucial to understand the benefits, limitations and best practices associated with building cloud native apps and modernizing legacy workloads. Gartner recently published a worthwhile read addressing what keeps CTOs up at night while assessing Kubernetes and container adoption.
In the dizzyingly complex digital landscape of the 21st century, the notion of customer experience has transcended physical interactions and is now deeply interwoven with online environments. This transformation has brought about many opportunities but also unprecedented challenges. As companies digitize their operations and customer touchpoints multiply, so does the complexity and the scale of systems needed to manage them.
