OpenTelemetry 2022 Holiday Goodie Bag
We here at Honeycomb really like OpenTelemetry and goodie bags, so we have a nice little OpenTelemetry-flavored holiday goodie bag to share with you before you’re off for the holidays!
We here at Honeycomb really like OpenTelemetry and goodie bags, so we have a nice little OpenTelemetry-flavored holiday goodie bag to share with you before you’re off for the holidays!
It’s the holiday season again, which means family gatherings, good food, and plenty of toasts. It also means a lot of online activity—buying gifts, getting promotional offers, booking deliveries—all of which mean a continuous flow of emails sent to your personal and business accounts. With so much going on, even experienced users can accidentally fall prey to one of the many “hooks” that cybercriminals are putting out there.
Platform engineering is an emerging discipline focused on enhancing developer productivity by reducing the complexity and uncertainty of modern software delivery. It addresses some of the biggest challenges of doing DevOps at scale, including aligning development practices with business priorities and reducing the burden of managing a complicated web of tools and infrastructure across the application lifecycle.
Customer service is essential to a businesses’ survival, and it makes sense when considering the impact that poor customer service can have on a business in terms of reputation and sales. In fact, 70 percent of people have claimed that their purchase decisions are based on the customer service received, so it is imperative for businesses to invest in their customer service experiences continually.
It’s a great time to be an MSP and almost 100% of MSPs think so. The managed services market in the U.S. was valued at $44.75 billion in 2020 and is expected to reach $72.88 billion by 2026. This growth was accelerated by COVID-19, when demand for cloud services and MSP solutions increased. The biggest challenge for MSPs is to channel this short-term boost and leverage it to achieve long-term growth and success.