Operations | Monitoring | ITSM | DevOps | Cloud

Securing Your Business With IT Support

Imagine the devastating impact of a cyberattack on your business. Lost data, disrupted operations, and a tarnished reputation the consequences can be crippling. In today's digital age, where cybercrime is on the rise, businesses of all sizes are vulnerable. Fortunately, there's a reliable partner in your fight for security: IT support. A robust IT support team goes beyond fixing technical hiccups; they serve as your digital shield, helping to secure your business and safeguard your sensitive information.

Spans - a key concept of distributed tracing

Spans are fundamental building blocks of distributed tracing. A single trace in distributed tracing consists of a series of tagged time intervals known as spans. Spans represent a logical unit of work in completing a user request or transaction. Distributed tracing is critical to application performance monitoring in microservice-based architecture. Before we deep dive into spans, let's have a brief overview of distributed tracing.

5 Best Network Traffic Monitoring Tools

Monitoring network traffic (which is defined as the data moving across your network at a given time) is important for any business looking to maintain a fast and efficient network. Automating network traffic monitoring and analysis with the support of a tool can help IT teams reduce downtime, identify the causes of bottlenecks, boost the efficiency of troubleshooting efforts, and more.

Logz.io Observability IQ Assistant: Practical AI that Helps You Work Smarter

AI has been the biggest macro-trend in technology for some time now, and the observability space is no exception to this rule. Just look at the findings of the 2024 Observability Pulse Report; it’s evident that organizations are hungry for AI capabilities that help address pervasive issues of observability process maturity, the talent shortage, ever-increasing MTTR, and the skyrocketing cost of observability.

Introducing Custom Icons for Every Monitor

Exciting news! We’re rolling out an update: You now have the ability to upload custom icons for any monitor, including service monitors. Previously, you were stuck with the platform-provided icon for services monitors. This enhancement is all about giving you more control and customization. Let’s take a closer look at how this update can enhance look of your board and status page.

Extending Workflows to Incidents, Service Requests, Problems, and Assets in ServiceDesk Plus Cloud

In this webinar, we'll unwrap the upcoming visual workflow builders for incidents, requests, problems, and assets in ServiceDesk Plus Cloud. These enhanced workflows will help you drive service processes while automating actions such as approvals, task management, communications, and more.

From Cloud Adoption to Reversal: Navigating the Hybrid Cloud Advantages Adventure

In the ever-evolving world of IT infrastructure, there’s one question that often ignites passionate debates within IT teams: ‘What’s the golden ticket for our business?’. Hybrid cloud solutions are like stumbling upon hidden treasure in the vast IT landscape. But diving into them isn’t a leisurely stroll—it’s a thrilling adventure, complete with unexpected twists and turns. Each new step reveals new complexities, unraveling the quest for seamless integration.

May 2024 Update - New shift scheduling brings increased productivity and improved user experience, along with revamped stand-in functionality

Our May update includes a newly revamped shift scheduling for your SIGNL4 teams. It is now much easier to run your shift model in SIGNL4 and schedule team members into shifts. It also includes a new calendar view and a fundamental revision of our substitute function for the scheduled colleagues on duty. All details are as always available in this blog article.

Cybersecurity Strategies for MSPs: Expert Advice from Chris Krebs & David MacKinnon

An in-depth keynote conversation from N-able's Empower Conference in Frisco, Texas, featuring cybersecurity experts Chris Krebs and David MacKinnon. Moderated by David Weeks, this discussion dives into the latest trends in cybersecurity, the evolving threat landscape for Managed Service Providers (MSPs), and practical advice on building resilient security strategies. Learn how to navigate ransomware threats, understand regulatory impacts, and prepare your organization for future challenges.