Operations | Monitoring | ITSM | DevOps | Cloud

Organizations face a constant fight against cyber threats. One such solution that is gaining prominence in this battle is Managed Detection and Response (MDR). In this article, we’ll take a look at what MDR is and how it helps organizations protect themselves, explore the different types of MDR solutions available, and outline some of the key considerations you should keep in mind when selecting an MDR provider.

After 15 years working on SQL Server and believing the world revolved around databases, I came to SolarWinds where I could learn more about operational technology and its role in full-stack observability. I've had fun watching these two industries collide, delivering on the promise of better value for businesses. I recently read “End of Abundance in Tech” by Ben DeBow, and it encouraged me to think about what the next big market shift will mean for my industry.

In the world of IT support, artificial intelligence (AI) has become a game-changer, revolutionizing how organizations handle tech issues. From streamlining ticketing systems to providing instant chatbot solutions, AI for IT support has proven its worth. We’ve already explored the various applications of ChatGPT for IT support, such as writing SOPs or quick email responses. Since then, AI has evolved non-stop, widely expanding its offering and capabilities for IT Service Management (ITSM).

InvGate Insight was added to the latest version of Gartner’s Voice of the Customer for Software Asset Management Tools Report. The inclusion is a recognition of the tool’s usefulness for this particular practice. The Voice of the Customer is based on peer reviews and currently features eight vendors. Keep reading to learn more about this report.

Are you juggling too many different types of network monitoring dashboards at once? If you're using software-defined networks (SDNs) and also managing traditional networks, it can be quite challenging to monitor them both at the same time since you need to remember which tool is responsible for monitoring which network and keep switching between them. Doing this can be a real hassle, but worry not!

Multi-step synthetic transactions, also known as multi-step transactions or multi-step scripts, are automated tests that simulate complex user interactions with a website or web application. Unlike a single-step transaction (like page load), multi-step transactions involve a series of sequential steps or workflows that mimic real-world user journeys.

The average data breach already costs organizations $4.45 million, and it appears that damages will only become more expensive as time goes on. In fact, one report found that cybercrime will cost the world $10.5 trillion by 2025. While organizations can’t necessarily prevent hackers from targeting their systems, they can take proactive steps to strengthen cybersecurity and develop incident response plans that enable them to keep bad actors at bay and swiftly address incidents whenever they occur.