As a business owner or manager, you understand the importance of efficient operations and effective communication, particularly after hours. You want to equip your on-call engineers with all the information they need to resolve a ticket when not at their desk. If you are using ConnectWise to manage your service tickets – here is some great addition to help with your after hours alerting.
Maintaining high customer satisfaction is one of the most important parts of running a business, and part of keeping your customers happy is keeping them updated. This is especially critical for e-commerce or other digital services businesses, as some customers may not think they are as transparent as in-person stores. Status pages provide real-time and accurate information on the health and performance of your online services.
As software engineers, we all know that troubleshooting often involves sifting through heaps of data points — scanning metrics, reading logs, checking resource status and analyzing events. We manually connect the dots, and if we're experienced enough, we might spot an issue that's about to become a problem. At StackState, we've faced these same challenges.
Learn more about Nexthink Flow: https://nexthink.com/platform/flow
Digital Employee Experience is vital to attract and keep the best employees. A solid DEX strategy also increases employee productivity and motivation, a selling point for business leadership across the board. Yet, IT teams have less and less ability to control the factors that make up the digital employee experience. Although IT still own the devices, most of the network and applications are managed by third-party vendors.
