IT organizations are challenged with delivering quick, effective resolution to customers’ database, hardware or software downtime issues. Contractually binding service-level agreements (SLAs) place further pressure on IT engineers to accelerate incident resolution time and minimize downtime. Though engineers are obligated to meet their SLAs, they are unable to do so without the help of an automated alerting system.
WALTHAM, Mass., Nov. 3, 2021 — OnPage Corporation, a Boston-based incident management company, today announced the availability of new integrations with leading single sign-on (SSO) solutions Okta and OneLogin. The latest integrations allow for a secure authentication process when users log in to the OnPage system using their SSO account credentials.
The Centers for Medicare & Medicaid Services (CMS) scrutinizes hospital readmission rates across the U.S. each year, and it levies financial penalties on organizations that overshoot acceptable hospital readmission rates. As healthcare systems across the country embark on a journey to introduce patient-centric models to their organizations, they must align their resources with ever-changing regulations for them to thrive.
The patient-centered care (PCC) model enhances the way providers interact with patients during the care delivery process. Clinicians that show compassion and empathy toward patients are more likely to achieve meaningful, positive doctor-patient relationships. Indeed, care teams that prioritize PCC have a proven approach to improving patient satisfaction and increasing patient retention.
IT organizations, such as managed service providers (MSPs), deploy incident alerting and on-call management solutions to accelerate software delivery and ensure seamless customer experiences. Incident alert management platforms orchestrate the distribution of alerts to ensure that technicians continue to maintain system uptime and minimize service disruptions.
On-call scheduling software modernizes the way healthcare administrators assign responsibilities to care team members. The software helps create an equitable workforce among care teams and eliminates manual errors during the on-call scheduling process. Administrators can set up digital schedules to contact the right clinicians at the right time. This ensures that on-call providers quickly resolve patients’ issues to improve patient experience.
Effective healthcare communication requires proper software and processes to ensure that the right person receives timely messages. Unfortunately, Divisions of Family Practice (DoFP), a large community-based network of physicians located in British Columbia, Canada, relied on a third-party answering service to connect long-term care facilities (LTCFs) with on-call providers.
As software development teams struggle with spotty, siloed software delivery cycles, the DevOps approach provides relief by unifying stakeholders to achieve faster, collaborative and continuous software delivery. However, the DevOps methodology fails if it does not address the issue of DevOps burnout. In this post, we’ll uncover strategies that DevOps teams can use to better manage their work environment.
