Gartner’s Hype Cycle for ITSM report highlights tools or technologies that improve IT operations. It’s a comprehensive, in-depth document, allowing support teams to gain insight into the latest innovations, industry trends and recommendations. The OnPage team is pleased to be included in the latest Hype Cycle for ITSM report, listing OnPage’s solution as a trusted, reliable source for IT service alerting (ITSA).
Healthcare organizations strive to enhance patient experience, ensuring that patients receive proper treatment at the right time, every time. However, due to antiquated communication tools, such as the pager, this goal is often difficult to achieve for some healthcare providers. Today’s healthcare facilities require an advanced pager replacement solution, integrating with intelligent scheduling systems and EMR solutions for better patient outcomes.
Summer is typically synonymous with beach days, outdoor barbecues and fulfilling weekend getaways. Unfortunately, the summer months aren’t only about enjoyable moments and exciting vacations. It’s also tropical storm season, with higher risks of destruction, community displacement and business operation disruption. With this potential for human and business peril, it’s important for organizations to implement a business continuity plan, equipped with a robust communication strategy.
In the IT world, support teams race to resolve incidents, ensuring that clients and stakeholders remain satisfied. Yet, many teams struggle to meet time-to-response goals due to ineffective alerting processes, human errors and sluggish procedures.
We’re pleased to come home from DattoCon19 with memorable experiences. It was a well-curated conference, striking a fine balance between emerging MSP trends, informative sessions, networking and of course, entertainment. Here are my top takeaways from the event.
Let’s set the scene: You’re an on-call engineer, working for a dedicated support team. Your priorities are twofold, including, (1) speedy incident resolution and (2) satisfying clients and stakeholders. With these demands in mind, you adopt OnPage’s integration with ConnectWise. The integration streamlines the ticketing-to-alerting process, ensuring that your team achieves client service excellence.
Have you heard about OnPage’s new and exciting integration with Amion? Through this collaboration, healthcare organizations can improve clinical communications, resulting in better patient care. It’s a sure way to enhance the patient experience, ensuring that qualified, on-call physicians respond more effectively to urgent clinical matters (i.e., patient needs). So, how exactly does the integration work?
We had a great time in Las Vegas, attending ServiceNow’s Knowledge 2019 conference. We enjoyed everything the city has to offer, while also exploring the latest on IT workflow transformations. Though there are several valuable experiences to report on, I’ll cover just a few takeaways from Knowledge ‘19 and how it resonated with the OnPage team.
OnPage has always been dedicated to providing powerful features, ensuring that healthcare practitioners streamline their communications, operations and workflows. Today, OnPage is taking another step forward with its latest release, offering new capabilities and features built for today’s healthcare organizations. I’ll now highlight some on the latest and greatest additions to OnPage’s clinical communications and pager replacement platform.
