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startingpoint

Customer Service Management (Picking The Right Software)

Sep 20, 2021 By StartingPoint In StartingPoint

Customer service management can make or break the growth of your organization. If you're failing to deliver incredible customer experiences that prioritize clear communication, your organization is vulnerable to low customer retention rates. According to Gartner, more than two-thirds of businesses are now competing primarily on the basis of customer experience. This is up from only 36% in 2010. Customer experience is critical to your organization's future success. If you're delivering exceptional customer experiences that result in high levels of customer satisfaction, this will naturally drive up your customer retention rate. You can only deliver incredible experiences with the right customer service management tools in place.

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console connect

Three Network Challenges Keeping CIOs Awake At Night

Sep 20, 2021 By Alex Hawkes In Console Connect
Networks aren’t just getting bigger, they’re also becoming more congested and more complex. There are a lot of new considerations for CIOs as they attempt to build fast, secure and reliable networks that can meet all the demands of their business. In this blog, we look at some of the common challenges facing enterprises and explore how a more agile networking model can help.
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Ensure First Come First Server using Azure Service Bus

Sep 20, 2021 By Turbo360 In Turbo360
One of the patterns easily supported by the Azure Service Bus is the first-in-first-out (FIFO) pattern, which isn’t supported in the other queue service – Azure Storage Queues. To realise FIFO with the Azure Service Bus is to use sessions. Any service can create a session when sending a message to a queue or topic by setting the SessionId property. Subsequently, the session comes into existence when the queue or topic is session aware, which means you have specified ‘Enable session’ when creating the queue or topic.
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Improve MTTR by Using Machine Learning for Alerts

Sep 20, 2021 By Freshservice In Freshservice
Did you know Freshservice can help reduce noise by up to 50% using ML algorithms? Watch our video to learn how Freshservice uses machine learning to translate the swarm of signals from the monitoring tools into stories you can act upon fast. Join us to explore our latest ITOM features to break the silos in your processes. #letsTalkITOM
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logz.io

OpenSearch Clusters: Get Started with Install and Configuration

Sep 20, 2021 By Gedalyah Reback In logz.io

Our first tutorial gave a general introduction to OpenSearch installation and configuration. We recently also published a comparative introduction for OpenSearch queries (and how they parallel or contrast with Elasticsearch). Now, we’ll continue that series with an intro to OpenSearch clusters. This is a very simple tutorial with straight-forward examples, but we will try to cover some detail and common advanced settings.

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grafana

How we use Grafana and Prometheus to monitor the traffic of our many GitHub repositories

Sep 20, 2021 By Daniel González Lopes In Grafana

If you want to understand the popularity of your GitHub repositories, knowing the number of stars isn’t enough. GitHub understands this, and that’s why the team released traffic insights. Anyone with push access to a repository can view these insights, which include: full clones, visitors from the past 14 days, referring sites, and popular content in the traffic graph.

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How to tune search relevance in Elastic App Search

Sep 20, 2021 By Elastic In Elastic
When users run queries against your search engine, they’re interested in the most relevant documents. Elastic App Search makes it easy to further tune the search experience to optimize for your own needs. In this short video, we’ll show how documents are ranked and how you can change this ranking using intuitive, real-time relevance tuning.
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