Operations | Monitoring | ITSM | DevOps | Cloud

The game in enterprise IT is this: delivering amazing services to your customers while also reducing costs. That means the time it takes to respond to an incident is critical. Incidents can ruin service delivery and destroy your budget. Certain incidents almost surely deliver a poor customer experience. Response times, you hear? Yep, we’re talking about MTTR, but that’s not all.

If you were one of the thousands of Splunk customers who joined us this year at.conf23, you heard our CEO Gary Steele say that Splunk's mission is to help you be digitally resilient. (And don't worry if you couldn't join us, because you can catch the keynote replays.) But what is digital resilience and how do you attain it?

Azure Key Vault is Microsoft’s dedicated cloud service, designed to safeguard cryptographic keys, application secrets, and other sensitive data. In an era where digital security is paramount, it functions as a centralized repository. Here, sensitive data is encrypted, ensuring that only designated applications or users can access them. Imagine having a hyper-secure, digital vault where you can store all your essential digital assets.

In the age of digital dominance, where every click and connection propels businesses forward, the lifeline of success lies in the seamless operation of computer networks. Imagine this: your website’s pulse is in perfect sync, applications running smoothly, and customers navigating without a second’s delay. This is where the art of network monitoring steps in, weaving the invisible threads that ensure unparalleled performance and uninterrupted excellence.

Generative AI is all the buzz these days with the popularity of platforms and tools such as ChatGPT, Bard, Scribe, Jasper, and others experiencing exponential growth. This is a technology that has come to the fore with the force of a runaway train that’s bringing us head long into the future at the speed of light. It is transforming everything we do from writing code to making travel plans. And cybersecurity is no exception.

Change Management is a critical practice for organizations to effectively adapt, innovate, and maintain stability. It involves various aspects of an organization's IT infrastructure, applications, processes, and policies. As the scope and complexity of changes continue to grow, the need to automate a Change Management workflow becomes paramount. In this article, we will explore the different types of changes described by ITIL to then break down the process behind automating the Change Management process.

It’s finals week for the US Open, one of the most celebrated sports events in the world. Tennis is my favorite sport to watch as I’m fascinated by the strength, composure and endurance each player displays while standing by themselves on the court, sometimes during incredibly long matches – the current record is 11h05.

On the surface, business-critical IT infrastructure and cats may not seem like they have a lot in common. But they’re way more alike than you might think. Our feline friends contain multitudes, as any cat parent will tell you. They’re complex and can sometimes drive you up a wall. But once they warm up to you—and you warm up to them—the joys and benefits of having them in your life outweigh just about everything. Sounds a lot like technology, right?