Operations | Monitoring | ITSM | DevOps | Cloud

RPA vs. ITPA - What's the Difference?

The promise of robots integrating into our everyday lives has long been on the minds of forward-thinkers and visionaries. Perhaps none were quite as bold in their future predictions as American chemist and Nobel Laureate Glenn T. Seaborg, who envisioned a 21st century in which every home would not only have its own robot, but also an intelligent species of animals that could help with household chores.

How GitHub's protocol changes impact your Puppet code deployments

GitHub is in the process of improving Git protocol security by removing insecure DSA keys and legacy ciphers, updating requirements on RSA keys, and adding more secure key signature algorithms ECDSA and ED25519. On January 11, GitHub ran a planned brownout event day to shake out affected clients. Our team at Puppet discovered that many users of Code Manager and r10k were affected by this change.

What SecOps Teams Can Expect in 2022

Traditionally, most organizations have had siloed departments wherein teams’ activities are highly separated and the objectives within organizational structures are divided. This operational methodology has brought about friction – especially within the IT department, where developers and ITOps lack collaboration.

Five worthy reads: Hyperautomation-Embracing the inevitable

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. In this edition, we’ll learn what hyperautomation is all about, why it is a growing trend, and much more. Illustrated by Derrick Deepak Roy Digital transformation has been accelerating at a pace so fast that organizations all over the globe are making frantic changes to their infrastructures to keep up.

Network Automation: What It Is, Where It's Heading, and How to Start Planning

Automation. It’s a common term. Some may call it a buzzword, even. When it comes to building a network, it’s usually not your first consideration. After all, what’s most important is getting users and devices online—and keeping them there. Isn’t automating the network an advanced step? Are we even capable of making network monitoring and management automatic?

How Proactive Technology Support Can Help You Win the War for Talent

According to the U.S. Bureau of Labor Statistics, employers are losing more than four million workers every single month. That, coupled with the record number of 11 million open jobs, has left businesses across the board scrambling to crack the code and find a way to not only attract top talent – but, more importantly – keep them from jumping ship at the next best opportunity.

4 ways IT support can scale and deliver exceptional service

ServiceNow IT support prides itself on providing world-class support services for employees. Because of the company’s hypergrowth, our previous model of 24/7 IT support couldn’t scale. We needed a better way to deal with the exponential increase in support case volume while maintaining a lean IT support team that continues to deliver exceptional support services. Here are four changes we’re undertaking to meet this challenge.

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Mitigating the Next Log4shell: Automating Your Vulnerability Management Program

As CVE-2021-44228, a.k.a "Log4Shell" or Apache Log4j Remote Code Execution vulnerability continues to send shockwaves across the world of software, many security vendors and practitioners are rushing to provide recommendations on dealing with the crisis. If you need immediate help mitigating the impact of Log4shell, we're here for that. But the goal of this post is to look forward. This isn't the first and won't be the last high-impact vulnerability to be uncovered. So it's worth preparing your organization for the next one, so that you can respond faster, mitigate and remediate sooner - and have fewer weekends like the last one.