Operations | Monitoring | ITSM | DevOps | Cloud

Empathy is one of the superpowers of modern teams, especially when building tools that interact with humans. This talk by Kesha Mykhailov tells the story of Fin, Intercom's Customer Support agent, and how they transformed their approach to Fin's.

You can give AI agents everywhere fingers & eyes into your tool or service, by implementing an MCP (Model Context Protocol) server. It’s a great idea! It’s also a new kind of design and engineering. Jessica describes how it’s different from implementing an API or a GUI, and why it’s more exciting than either.

Did you miss Honeycomb's Observability Day San Francisco? Here are some highlights of the day.

Canvas is an AI-guided workspace inside Honeycomb that combines an AI assistant with an interactive notebook for visualizing query results and traces. You can ask a natural language question about your data and Canvas will immediately start exploring your traces, through multiple queries and other tools, to find the right next steps. Instead of having to write each query yourself, Canvas automatically proposes relational queries, comparisons, and visualizations that explain why an SLO fired or what changed after a deploy.