Migrating to a cloud model would reduce costs and let me focus on consumption pricing; reduce complexity by moving backend software and hardware support to the provider; and increase agility by letting my developers use all those nifty new tools that were emerging daily from cloud providers. The data center was heading the way of the dinosaurs! All was good. Everyone was happy. Well, in theory anyway. Until reality kicked in.
Before we dive into the nitty-gritty of incident management, let’s look a bit closer at the actual meaning of ‘incident.’ In the world of IT service management, the official definition for ‘incident’ is an “unplanned interruption to an IT service or reduction in the quality of an IT service.” Whether that means a slowdown in response time or a total system crash, you’re looking at an incident.
Missed our latest webinar on FinOps for MSPs? We’ve got you covered! This blog post will cover what the FinOps experts discussed and the main things to remember. FinOps are revolutionizing MSP operations by adding a data-driven approach to cost management. This method helps MSPs optimize their cloud usage, provide white-glove support to customers, and give visibility on their expenses.
For today’s software organizations security has never been more top of mind. On one side there is the present and growing threat of being hacked by malicious actors, set out in Crowdstrike’s recent Global threat report. And, on the other, there is a wave of cybersecurity regulation from the government to mitigate such cybersecurity vulnerabilities.
