Major-incident war rooms are synonymous with stress. Pressure from executives, digging for a needle in a haystack, too much noise—it’s all weight on your hardworking technical teams. Incident responders clearly need a more effective way to collaborate across various technical teams. A method that both minimizes interruptions and keeps stakeholders up to date while ensuring everyone has the right level of context to do their job.
An observability solution should help any incident responder understand what changed and why. A lot has been written on the difference between monitoring and observability, but an easy way to understand how both are integral to incident response is to consider how customers use PagerDuty—with both monitoring and observability tools—to get to the right answer.
We are delighted to welcome you to another PagerDuty Summit and excited to announce a plethora of product developments designed to help you accelerate your digital transformation. And what an accelerator the COVID-19 pandemic has been for innovation. It really brought into focus the seemingly distant goal of becoming digital-first. Organizations who were truly prepared and benefited from the radical shift in how they did business thrived and rose to the top.
The largest remote working experiment the world has ever faced is entering a new phase as the era of hybrid work begins. For IT and DevOps teams on the frontline, this is a time of enormous pressure. Along with its many benefits, hybrid working can also bring considerable disruption. Enabling and supporting the hybrid model is the next big challenge facing organizations around the globe. We wanted to find out what this new reality means for these teams.
Many organizations have made the shift to the cloud in recent years, and many more are planning to or are just starting their cloud migration journeys now. However, some organizations struggle to realize value from this move. The benefits of cloud are clear: it’s flexible, scalable, and has a low cost of entry. But cloud can also bring complexity—creating new interdependencies, more services to manage, and more data and signals to monitor.
