AI has been the talk of the day ever since the breakthrough of ChatGPT with a large generative language model. More and more companies are also adding AI capabilities into their products, but this is often just a marketing trick to tag on AI to show a new feature that isn’t really AI. Goliath Technologies is handling AI very differently. They are introducing KIP, a virtual AI troubleshooting assistant for Citrix end user experience monitoring.

PHILADELPHIA, February 5, 2024 — Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software, today announced the general availability of Goliath Performance Monitor 12.1.1, bringing AI into the service of IT Administrators to address the need for additional Citrix and Horizon expertise.

It is all in the numbers. And the numbers are not changing anytime soon. Citrix sites support over 400,000 customers. On average, an organization has 2-3 total FTEs managing and monitoring their Citrix environment. If you take those numbers, then roughly there is a demand for at least 1.2 million experts who need to be able to interact with Citrix in a knowledgeable way. Now on the supply side. We know there are 62 named Citrix Technology Professionals (CTPs) every year who are highly certified.

Over the past couple of years, I’ve carried out several audits on healthcare customers’ Citrix Virtual Apps and Desktops or DaaS deployments, and one of the checks that consistently stands out is the use of older Citrix Receiver and Workspace app versions connecting to the environment.

Monitoring your enterprise end-user computing infrastructure is critical to ensuring systems are online and for proactive troubleshooting.

When I speak with IT professionals about end user experience and Citrix session performance, unsurprisingly, the subject of Citrix Workspace app versioning pops up. What is surprising, however, is their various degrees of attention toward maintaining up-to-date versioning of the Citrix Workspace app. Citrix Receiver was the previous iteration of Citrix Workspace app, but many organizations are still leveraging dated or unsupported Citrix Receiver versions.

Philadelphia, PA – August 23, 2023 – Goliath Technologies, a leading provider of end-user experience monitoring and troubleshooting solutions, is proud to announce the second version of its Epic Module, which further enhances our exclusive integration designed to help improve clinician and healthcare worker satisfaction with Epic. Goliath is an Epic App Market Member, and our new module is available on the Epic Connection Hub.