When the pandemic hit and everyone went home to work, Citrix was the hero in many IT organizations. Citrix Workspace enabled IT organizations around the world to support their employees, almost overnight, and provide them with consistent, secure, and reliable access to everything they needed to be fully productive while working remotely. And while it was largely transparent to employees, a lot of work went on behind the scenes to make it happen.

Goliath Performance Monitor is the only comprehensive Citrix monitoring and troubleshooting solution that brings together Citrix monitoring data, end user experience performance metrics and the supporting IT elements that can impact end users experience when using Citrix. Comprehensive Citrix monitoring requires full visibility into everything the user does from the initial logon to working within their Citrix session and the IT infrastructure that supports this activity.

Telehealth use has become a prominent and preferred method of patient care since the COVID-19 outbreak. What happens though when technology becomes a barrier to adequate care? For example, your Electronic Health Record (EHR) Telehealth application is working too slowly or is randomly disconnecting. This not only looks bad to the patient trying to meet with the physician, but it makes it impossible to deliver a quality patient experience.

As IT continues to leverage artificial intelligence (AI) and automation to transform how IT operates and becomes more proactive, leveraging a solution that relies on manual scripts to monitor and troubleshoot Citrix is a giant step backward.

As an engineer, we’ve all been there. In the middle of an escalation, users are frustrated, management is hovering over you looking for updates every 5 minutes, while at the same time you are trying to troubleshoot the issue and figure out what’s going on. It’s a stressful situation to be in, and unfortunately one that we find ourselves in all too often in IT. Everyone just wants it fixed and they want it NOW!