Whether it’s a scheduled maintenance or an unexpected outage, downtime is time your solutions are out of action and unavailable for use. Long or frequent periods of downtime have significant costs to the company, and ultimately undermine customer trust. So what is MTTR? And how can improving MTTR reduce downtime? Below are four key metrics to get you started.
Mean Time To Response (MTTR) measures how long it takes a first responder to acknowledge an incident since it has occurred. There’s a lot of talk on minimizing MTTR. But take a look at the following data set. Which scenario do you prefer?
Notification Rules give users the flexibility to be alerted via different channels when configured conditions are met. With Notification Rules you can configure: Time based conditions to match, Time between notification channels, Repeat notification cycles
Today, we are excited to announce PagerTree now officially supports Live Call Routing! With Live Call Routing you can route incoming phone calls to the right person using your existing on-call schedules and escalation policies.
Today, we are excited to announce PagerTree now officially supports Single Sign-On and iCal integrations! Both of these features are truly game changers and make PagerTree even easier to use with the tools you already know and love.
What’s A Flat On-Call Structure? A flat on-call structure is an on-call schedule that has multiple people getting notified of the same incident at the same time. There’s no escalations, no hierarchy, no layers.
Over the past decade, multiple scientific studies have confirmed what we in DevOps have known for ages: Being on-call is a pain! But just how bad is it?
