Operations | Monitoring | ITSM | DevOps | Cloud

London, February 3, 2026 — Canonical and AWS are pleased to announce the release of the new snap for AWS IoT Greengrass, making the deployment of your IoT solutions easy and seamless all the way from silicon to the cloud. With the AWS IoT Greengrass agent now available as a snap package from the Canonical Snap Store, Ubuntu Core has become the ideal operating system for all your AWS IoT edge workloads and data ingress.

It’s 2026, and developers have more tools at their disposal than at any point in the industry’s history: CI/CD platforms are richer; observability stacks are deeper; security, data, and AI tooling have exploded into crowded, competitive ecosystems. And yet, delivery is still slow, incidents are still noisy, workflows are still brittle. The problem is no longer tool scarcity or feature depth. It’s integration debt.

Organizations are increasingly using agentic AI applications powered by large language models (LLMs) to automate analysis, decision-making, and operational workflows. As these AI agents take on more responsibility, they gain access to internal tools and services and can interact with them in unintended ways.

After spending hours or even days manually testing your software, you may be wondering whether or not there’s a better way. The good news? There is.

Gartner predicts that AI agents will be implemented in 60% of all IT operations tools by 2028, up from fewer than 5% at the end of 2024. This acceleration has sparked an explosion of AI SRE solutions, from enterprise platforms to open-source alternatives, all promising faster root cause analysis and reduced MTTR.

ITIL 5 launched in January 2026, and for the first time in the framework's 40-year history, AI governance is front and center. If you're running incident management, on-call rotations, or building operational tooling, this matters: the gap between AI adoption and AI governance is about to become a compliance and operational risk issue. I’m not usually a big ITIL fan, but this guidance has some genuinely useful framing and questions.