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The Advent of Monitoring, Day 7: A Peek Into Our Job Monitoring Strategy With Heartbeat Checks

Table of contents This is the seventh part of our 12-day Advent of Monitoring series. In this series, Checkly's engineers will share practical monitoring tips from their own experience. At Checkly, we manage various scheduled jobs, some of which play a crucial role in our application's functionality, and others exist to support different teams within Checkly.

Managing Issues and Improving Products After Launch

It’s easy to forget in the run-up to launching your next product that development doesn’t (and shouldn’t) stop after devices go into production. Anticipating and addressing issues after launch is crucial to maintaining a product’s quality, reliability, functionality, and customer satisfaction. This means engineers must be able to quickly respond to unexpected issues, improve the product based on real-world feedback, and set the customer service team up for success.

Transforming Customer Support: An Implementation Guide to Generative AI-Assisted Helpdesks

Customer support is an integral part of any business, and providing top-notch service can make or break your reputation. In today’s fast-paced digital landscape, customers demand quicker and more efficient solutions to their problems. This is where Generative AI-assisted helpdesks come into play, revolutionizing customer support as we know it. In this blog, we’ll explore the importance of transforming customer support and the myriad benefits of implementing Generative AI in this context.

LLM Monitoring and Observability

Large Language Models (LLMs) are advanced artificial intelligence models designed to comprehend and generate human-like language. With millions or even billions of [parameters, these models, like GPT-3, excel in natural language processing, understanding context, and generating coherent and contextually relevant text across various applications.

The Year of AI: Reflections and Predictions for 2024

Who could have predicted that 2023 would see such a huge leap forward in Artificial Intelligence (AI)? That this was going to be the year industries decided that, this is the decade, we would solve AI. From the earliest research as far back as the 1940s, we’ve all been holding our breath, wondering when AI will live up to the expectations painted by science fiction writers and futurists. With the arrival of ChatGPT from OpenAI, we’ve been catapulted into the next generation.

The gift of visibility: Mobile Real User Monitoring and Cisco ThousandEyes integration

How AppDynamics Mobile Real User Monitoring (MRUM) delivers true end-to-end visibility of your network and application data — wherever your customers are. As we gear up for the holiday season, we’re excited to unwrap a special gift for our customers — the gift of end-to-end visibility. Last summer, we announced the integration between Cisco AppDynamics and Cisco ThousandEyes to enhance Browser Real User Monitoring (BRUM) with network intelligence data.

Optimizing Team Performance in Tech: The Role of Cut-e Assessments

The success of tech projects relies not only on individual technical expertise but also on the synergy, adaptability, and diverse strengths within a team. Moreover, keeping up with the fast-paced and rapidly evolving technology industry requires efficient team performance. After all, optimized teams are better equipped to keep up with the latest technologies, methodologies, and industry trends. This is why more and more companies are investing in tools that can understand, assess, and enhance team dynamics.