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When we talk about keeping services running smoothly, we often hear about SLAs, SLOs, and SLIs. But what do these terms mean, and how are they different? SLAs, or Service Level Agreements, are like promises between a service provider and a customer. They outline what the customer can expect in terms of service quality.

Welcome to the Tech Garden, a place where our monitoring tools, like to diverse flora, contribute to a thriving digital ecosystem. Our journey starts with the foundational roots of Application Performance Monitoring (APM), crucial for initial growth and stability, like the roots beneath our fruit trees.

It was only as I started to study information theory that I truly understood how nonsensically the computer worked in Star Trek: The Next Generation. Decades before voice assistants and at a time when only the most basic language parsing existed in practice, the computer on Star Trek could always give you the answer you wanted. No one ever spent any time clicking into multiple windows to find an answer, and the display always gave information that could be easily summarized in words.

Large language models (LLMs) like GPT-4 and LLaMA have created a whole world of possibilities over the past couple of years. It’s heralded a boom in AI tools and applications, and ChatGPT has become a household name seemingly overnight. But this boom wouldn’t be possible without the powerful tools and frameworks created to facilitate this new generation of apps. One of these frameworks is LangChain, which makes it easy to build new apps using existing LLMs.