This 4-video workshop series will help you build out your own incident communication plan to communicate faster with customers and build trust with every incident.

Download a workshop to start documenting your plan as your watch: https://www.atlassian.com/dam/jcr:c0b4f9e8-eb0b-45e0-94a3-cd3a08e8fca5/IncidentCommunicationPlanTemplate.pdf

Related Atlassian Team Playbook Play: https://www.atlassian.com/team-playbook/plays/incident-response-communications

Looking for tools to complement your plan? Try Statuspage free for 30 days:
https://www.atlassian.com/software/statuspage