Three Ivanti customers at various stages of migration – Maxar's Allison Hull, Fareway Stores' Steve Clime, and Memorial Health Ohio's Barbara Munger – give their firsthand perspectives on a successful journey from Cherwell Service Management to Ivanti Neurons for ITSM.

#ivanti #migration #itsm #ISM #ivantisolutions #csm

Visit us at: https://www.ivanti.com/

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

👷‍♀️ Exceptional employee experiences
Any device. Any location. Ensure proactive, efficient service so employees can work how they want.

🔒 Secure Everywhere Work
Work anywhere, secure everywhere, with a comprehensive and scalable security strategy.

🎯 Accurate, actionable asset insights
Build the big-picture view of your IT estate and turn visibility into value.

Ivanti
Everywhere Work. Elevated.

Learn more about Ivanti at https://www.ivanti.com/

00:00 CSM to ITSM Migration

02:28 Decision to Migrate: Why did you decide to migrate from CSM to ISM?

07:55 Setting the Schedule: How did you set the schedule to migrate?

14:37 Support and Guidance from Ivanti

16:10 Working with Ivanti: How has it been working with the Ivanti team?

19:22 Phased Implementation

27:41 What surprised you about Ivanti Solutions?

30:25 Migration Completion: What does success look like?

33:56 Lessons Learned