You're convinced that automation of standard, basic tasks is the right way to go for your team. You want to get your teams """"out of the muck"""" and into more value-added tasks, such as the creation of new features, or launching new clients, or expansion into new territories. How do you build consensus with your teams? With your leadership? To convince your executive team that automation is the way to go, they'll insist on metrics to capture their return, whether through increased agility, improved service stability, and so on. It's another entirely to drive adoption through the technical teams - to make the potential you've promised to the C-suite real. What happens with those engineers who worry - loudly - that you're asking them to """"script themselves out of a job""""? Jamie Vernon, SVP of IT at ResultsCX, takes us through his team's journey - how he presented it to all of his stakeholders, and how he's getting them out of their own muck.

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