Implement your own Change Management workflow with InvGate Service Desk 30 day-free trial: https://bit.ly/3qqU49t.

Change Management (or Change Enablement, depending on which ITIL version you prefer) provides a formalized way to consistently handle the changes required to improve IT services, IT and business operations and outcomes, and ultimately customer experience.

Having a Change Management process has certain advantages, such as:

• Ensuring that governance requirements are met.
• Increasing speed of change.
• Improving change prioritization and scheduling.
• Reducing change-related costs.

For that reason, the smart thing to do is to have a proper workflow in place to address the three types of changes established by ITIL 4: standard changes, emergency changes, and normal changes.

If you need some help, here's a quick tutorial on how to build a Change Management Workflow for a normal change on InvGate Service Desk — which, by the way, is one of the seven process areas where we're certified by PinkVERIFY!

Remember that you can always reach out to our experts at support@invgate.com

Key moments:
00:00:00 Introduction
00:00:37 The different types of Change Management workflows
00:01:26 Creating the "Request for Change" form
00:03:33 Selecting the approval manager
00:05:02 API integration to add the change to a calendar
00:05:29 Building the workflow for the implementation day
00:06:49 The result
00:07:36 Conclusion

You can find more information on InvGate Service Desk here: https://bit.ly/45pF2jb.

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