ITSM | 3 Must Know Enterprise Service Management Features in SolarWinds Service Desk
Thinking about using SolarWinds Service Desk beyond IT? In this video, you'll learn how Enterprise Service Management (ESM) helps HR, Facilities, and IT work together through a single service portal.
We cover three essential configurations that make ESM successful:
Build a service catalog employees can actually navigate
Automatically route requests to the right team
Create cross-functional workflows for onboarding and other multi-team processes
Whether you're expanding your service desk or improving employee experience, these no-code configurations help eliminate manual routing, reduce delays, and simplify service delivery across departments.
Topics covered:
- Enterprise Service Management (ESM)
- SolarWinds Service Desk
- Service Catalog Best Practices
- Request Routing Automation
- HR Service Delivery
- Facilities Management
- Employee Onboarding Workflows
- ITSM Best Practices
- Workflow Automation
- Employee Experience
If you're planning to extend your service desk beyond IT, this walkthrough shows practical ways to build scalable, employee-friendly service delivery.
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Interactive demos: https://www.solarwinds.com/interactive-demos
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